Customer Relations Officer

Job Summary

Lakhpati Builders & Developers is hiring a Customer Relations Officer to support customers after enquiry and booking. The role focuses on timely communication, organized records, smooth coordination with internal teams, and a professional experience for buyers throughout their relationship with the company.

Key Responsibilities

• Handle customer queries related to booking status, documents, payment schedules, project updates, and meetings.
• Coordinate with sales, accounts, documentation, and operations teams to resolve customer requests.
• Maintain customer files, communication logs, service follow-up lists, and pending-action trackers.
• Prepare clear updates for customers while keeping internal teams informed of commitments and deadlines.
• Support handover, transfer, and documentation processes when required.

Requirements

• Two or more years of customer service, client coordination, or real estate support experience.
• Professional written and spoken communication in English and Urdu.
• Organized approach to documentation, follow-ups, and customer issue tracking.
• Ability to stay calm, polite, and accurate when handling sensitive customer concerns.

Preferred Qualifications

• Experience supporting property buyers or high-value client accounts.
• Comfort using office productivity tools and shared tracking sheets.
• Understanding of payment schedules, booking files, and real estate documentation.